Terms and Conditions
These Terms and Conditions apply to the website operated by Adaptive Change Psychology (ABN: 89 152 968 735) (“Adaptive Change Psychology”, “we”, “us”) and services provided.
Website Use
These terms and conditions may be updated at any time without notice. Any changes will take effect as soon as they are posted on the website. By using this website, you agree to the following terms and conditions.
Website Disclaimer
The content on this website is provided in good faith and is for general informational purposes only. It is not professional advice and should not be used as a substitute for psychological, medical, or emergency care.
We do not guarantee that the information is always accurate, complete, reliable, or up to date. We also cannot guarantee that this website, or files downloaded from it, will always be free from viruses, harmful code, or other technical problems.
To the fullest extent allowed by law, Adaptive Change Psychology is not responsible for any loss or damage that may happen from using this website or relying on its content.
Viewing the website or sending an enquiry does not establish a psychologist–client relationship.
Intellectual Property
All content on this website belongs to Adaptive Change Psychology unless stated otherwise.
You may not copy, reproduce, change, or reuse any content from this website without written permission from Adaptive Change Psychology.
You must not present the website’s content as your own. This includes placing the website inside another website or copying parts of it for use elsewhere.
Images used on this website come from Unsplash and Canva and may be used under paid licences therefore cannot be copied, reused, or changed without the proper licence.
Cookies and Website Features
This website uses cookies. Cookies are small files stored on your device that help websites remember information about your visit.
We use cookies to:
recognise visitors to the site
understand how the website is used
improve security and website performance
store user preferences and session information
By using this website, you agree to our use of cookies.
You can turn off cookies in your browser settings. However, some parts of the website may not work properly if cookies are disabled.
Cookies may collect information such as:
the page or service you request
the type of browser or operating system you use
the date and time you visit the website
the website you visited before coming to our site
Cookies do not store personal details such as:
your name
your email address
your phone number
We also use website analytics tools from third-party providers to understand how visitors use our website. These services use cookies to collect general website usage data.
Psychological Services
Eligibility for Services
Adaptive Change Psychology provides psychological services to adults (18+) located in Australia. We also provide an outreach mobile service for clients with an acquired brain injury. We may decline or discontinue services if:
Client needs fall outside our scope, or
Telehealth is not clinically appropriate, or
Safety or boundary concerns arise.
Therapeutic Relationship
Use of this website or submitting enquiries through this website does not establish a psychologist-client relationship. A therapeutic relationship with a psychologist at Adaptive Change Psychology is only established after:
A formal intake process has been completed; and
An appointment has been confirmed; and
Informed consent has been obtained.
Fees and Billing
Current fees can be obtained by emailing us at enquiries@adaptivechange.com.au
For Telehealth appointments, payment is required at the time of booking or prior to the commencement of your session, depending on the arrangement.
Medicare rebates may apply when eligible and with a valid referral. Please note that the referral must be dated and provided to the psychologist on or before the day of the appointment.
WorkCover and private health fund rebates may apply.
Cancellation Policy (48 Hours)
Adaptive Change Psychology requires 48 hours’ notice to cancel or reschedule an appointment. This policy ensures availability and fairness to all clients.
Cancellations with less than 48 hours’ notice will incur a fee at 50% of the full session fee.
Non-attendance for a scheduled appointment will incur a fee at 100% of the full session fee.
Please note that Medicare, WorkCover, and private health insurers do not provide rebates for cancellation fees and will be the responsibility of the client to pay before the next session is scheduled.
Telehealth Requirements
By attending a Telehealth appointment, you agree to:
Be within Australia at the time of the appointment
Use a private, confidential space
Ensure stable internet connection
Not record sessions without mutual written consent
accept that Adaptive Change Psychology is not responsible for disruptions caused by internet or device issues. Sessions provided online may be completed over telephone if internet connection difficulties occur and are unable to be resolved.
Professional Boundaries
Adaptive Change Psychology does not provide crisis services and all appointments must be scheduled in advance.
For urgent assistance and support, please contact: 000; Lifeline 13 11 14; or the Suicide Call Back Service 1300 659 467.
Contact Us
For privacy or service enquiries, please contact:
Adaptive Change Psychology